Direct WhatsApp: Your customer clicks the floating button and WhatsApp opens automatically with your phone number and a preloaded message, ready to send. Ideal if you already manage customer service via WhatsApp Business.

Interactive web chat: A chat panel opens with configurable options. You can create buttons with automatic responses to resolve the most frequent questions (shipping, returns, hours, payment methods…) without manual intervention. Each button can redirect to WhatsApp with a single click.

Create complete conversation flows with up to 4 buttons per level and unlimited sub-levels. Each button can display an automatic text response or open WhatsApp.

Example: the customer clicks "Shipping information" → "Delivery times", "Order tracking" and "International shipping" appear → the customer chooses the one they need and receives the answer instantly.

This reduces your customer service team's workload and improves the shopping experience, which directly translates into more sales and fewer abandoned carts.

Adapt the chat appearance to your brand identity from the admin panel:

• 4 customizable colors (background, text, buttons and header) with visual palette.
• Configurable chat font.
• Floating icon position in any of the 4 corners.
• Custom initial message as a floating bubble.
• Chat title and welcome text.

All without touching a single line of code.

All chat texts are configurable per language from the admin panel. The module automatically detects the customer's language.

Includes translations in 6 languages: Spanish, English, German, French, Italian and Portuguese. If you need another language, you can add it from International → Translations.

Lightweight: Loads a single CSS file and a single JS file, with no external dependencies. No AJAX requests or server resource consumption. Your store will continue loading just as fast.

Secure: CSRF protection with a dedicated token on all panel actions. Server-side validation of all inputs. Content escaping in all templates to prevent XSS attacks.